Today we viewed our T-Moblie bill, and as usual, for the 3rd or 5th month, it had extra fees on it. This time, they’re telling us that my phone has accepted a $20 a month internet add-on. Plus, we were charged another $9.95 for one of the kid’s lines, which was suppose to have signed up for GPS. Strange thing about it is that we requested that all of the lines be restricted from those services. Over the phone, I went through the whole ordeal again with customer service to have them tell me that the services had to be changed by me, through my account and that there was no way for them to restrict anything on their side. That seemed so bogus to me — how can they have the ability to stop service if a bill doesn’t get paid but cannot block access to a feature regarding someone’s account? I know that I didn’t accept any internet service from them — one because I have internet through Time Warner, and two, I cannot afford to pay for them both. It is simply more convenient and affordable for me to have internet in the home than for the cell phones. So, what could have happened was that the phone was in my pocket and some button got bumped and made it attempt to go online (which that shouldn’t have been possible because the phone has a lock on it which sometimes challenges me to unlock it at will, let alone it unlocking itself in my pocket). Speaking of which, the phone that I have is the Samsung Gravity T-Steel (250x270_1.png). It’s a $200 phone that has been freezing and scrolling out of control since the day that I bought it. It’s my fault for not taking it back. I’ve met other users that experiences the same problem with that phone, so I know that it’s not just my phone — it’s that model, period. But back to the bill — I finally got the customer care lady to remove the add-ons from our account, but still ended up having to foot the charge for that month. I really didn’t, and still don’t, feel that it was fare because I did not use the service and had specifically told them in the past that I didn’t want any internet and download capabilities on the account. I have been a customer with this company ever since they were SunCom, and I feel that they should protect me as a valued customer by keeping me abreast with the best rates, and assure me that I do not have to worry about additional fees for add-ons that were not of my consent — and service that I didn’t even use. So please T-Moblie, I know that you guys have the ability to block a service at the owners discretion; technology tells me so. Before I close, there was another concern about our bill that I forgot to ask about while on the phone with customer care: “One Time Charges” … $1.96, and “Other Charges”… $5.64. What’s all that about? “Taxes and Surcharges” were a little outrageous also… $15.07. T-Mobile should consider adjusting their accommodations, as Integrity keeps business running a long time.